Shania Bridgelall
Road Town,Tortola
Summary
Dynamic finance professional with a proven track record at Parts & Power, excelling in debt collection and fostering customer relationships. Skilled in payment negotiation and accounts receivable management, I consistently achieve targeted recovery rates. My goal-oriented approach and ability to resolve disputes have significantly enhanced profitability and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Accounts Receiveable
Parts & Power
06.2018 - Current
- Developed and documented collection procedures and policies to comply with government regulations.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Researched billing errors and discrepancies to initiate corrective action.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Investigated customer credit references and approved credit lines.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Established relationships with customers to encourage payment of delinquent accounts.
- Generated and distributed monthly customer statements.
- Entered client details and notes into system for interdepartmental access and review.
Cashier/Office Assistant/Parts Sales
Marine Depot
09.2008 - 10.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
Sales Associate
Best Of British
01.2017 - 09.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Administrative Assistance And Secretarial Science
New Amsterdam Technical Institute
Guyana09.1997
High School Diploma -
Berbice Educational Institute
Guyana09.1995
Skills
- Payment Negotiation
- Cash application
- Debt collection
- Collection strategies
- Credit analysis
- Invoice Processing
- Dispute Resolution
- Goal-Oriented
- Skip Tracing
- Data entry proficiency
- Accounts receivable management
- Payment posting
Additional Information
Accomplishments:
- Mathematics
- English A/English B
- Type Writhing
- Commerce
- Office Procedure
- Shorthand
- Social Studies
- Book Keeping
- Integrated Science (Double Award)
- Agriculture (Double Award)
Timeline
Accounts Receiveable
Parts & Power
06.2018 - Current
Sales Associate
Best Of British
01.2017 - 09.2017
Cashier/Office Assistant/Parts Sales
Marine Depot
09.2008 - 10.2017
No Degree - Administrative Assistance And Secretarial Science
New Amsterdam Technical Institute
High School Diploma -
Berbice Educational Institute
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