Michaela A.D. Jefferson
Summary
Healthcare and community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
African Ancestry Link
11.2025 - Current
- Developed information for community outreach programs to enhance cultural awareness and engagement.
- Attending workshops focused on African ancestry and heritage education.
- Fostered relationships with local organizations to expand volunteer network and resources.
- Developed educational materials to support program initiatives and participant understanding.
Clinical Operations Intern
Babyscripts
10.2025 - Current
- Coordinated operational workflows to enhance efficiency in patient experience processes.
- Assisted in developing resource-finding guides.
- Conducted data analysis to identify trends and support process improvements within the team.
- Streamlined communication between departments, enhancing collaboration on project goals.
Red Cross Screening and Placement Volunteer
Red Cross
08.2025 - Current
- Conducting interviews
- Understanding volunteer opportunities
- Updating the volunteer management system
- Making referrals to help connect people with meaningful roles that meet both their interests and the organization's needs
Resident Caregiver
ProMedica
12.2023 - 09.2025
- Assist residents with mobility, hygiene, feeding, and grooming
- Provide companionship and emotional support
- Monitor patient behavior and ensure a safe, clean environment
Quality Assurance Analyst Intern
Mercy Medical Center
01.2025 - 06.2025
- Conduct chart reviews for accuracy and regulatory compliance
- Perform gap analyses to identify improvement opportunities
- Carry out hygiene and equipment safety audits
- Round on patients to assess satisfaction and resolve concerns
- Collaborated with development teams to identify and resolve defects in a timely manner.
- Ensured healthcare services and systems meet high standards by monitoring patient safety and clinical data
- Assessing and improving processes
- Conducting internal audits
- Investigating issues to implement improvements and maintain quality care
Summer Intern
BVI Financial Services Commission
06.2023 - 08.2023
- Reviewed licensing applications for compliance
- Processed and organized clerical documentation
- Participated in discussions on compliance protocols and fraud prevention
Health Fair Volunteer
Health Ministries SDA
11.2019 - 11.2019
- Educated community members on respiratory health
- Supported event setup and distributed outreach materials
Elderly Caregiver Volunteer
Adina Donovan Home for the Elderly
06.2019 - 07.2019
- Assisted with patient feeding, hygiene, and mobility
- Provided social interaction and maintained clean living spaces
Education
Bachelor’s - Public Health and Sociology
University of Maryland Baltimore County
Baltimore, MD12-2025
Certificate - Certified Nursing Assistant
Ghandi Healthcare
Pikesville, MD1 2024
Certificate - Certified Nursing Assistant (Incomplete)
Raphael O. Wheatley Skills Center
Charlotte Amalie, USVI12 2022
Skills
- Chart reviews
- Clinical documentation accuracy
- Gap analysis
- Process improvement
- Hygiene audits
- Equipment safety audits
- Patient satisfaction rounding
- Health education
- Community engagement
- Workflow optimization
- Verbal communication
- Interdisciplinary communication
- Vital signs monitoring
- Electronic charting
- Mobility support
- Feeding support
- Grooming support
- Emotional support
- Infection control
- Safety compliance
- Data analysis
- Regulatory compliance
- Patient advocacy
- Communication skills
- Team collaboration
- Professionalism
- Reliability
- Problem documentation
- Problem-solving abilities
- MS office
- Deadline adherence
- Volunteer recruitment
- Cultural awareness
- Data entry
- EMR / EHR
- Resource guide development
- Operational workflow coordination
- Interdepartmental communication
- Quality assurance auditing
Certification
- CITI Program – Human Research (Minimal Risk Research), 09/01/23, 09/01/28
- CITI Program – Export Compliance, 11/01/23, 11/01/25
- Youth Well-Being Virtual Exchange – UMBC & Khalifa University (Spring 2025)
Certificate of Completion through a cross-cultural program funded by the Stevens Initiative.
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Volunteer
African Ancestry Link
11.2025 - Current
Clinical Operations Intern
Babyscripts
10.2025 - Current
Red Cross Screening and Placement Volunteer
Red Cross
08.2025 - Current
Quality Assurance Analyst Intern
Mercy Medical Center
01.2025 - 06.2025
Resident Caregiver
ProMedica
12.2023 - 09.2025
Summer Intern
BVI Financial Services Commission
06.2023 - 08.2023
Health Fair Volunteer
Health Ministries SDA
11.2019 - 11.2019
Elderly Caregiver Volunteer
Adina Donovan Home for the Elderly
06.2019 - 07.2019
Certificate - Certified Nursing Assistant
Ghandi Healthcare
Certificate - Certified Nursing Assistant (Incomplete)
Raphael O. Wheatley Skills Center
Bachelor’s - Public Health and Sociology
University of Maryland Baltimore County