Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michaela A.D. Jefferson

Tortola

Summary

Aspiring Healthcare Professional with experience in quality assurance, regulatory compliance, and process improvement. Skilled in effective communication, workflow optimization, and supporting patient-centered care. Committed to learning and contributing to high-quality, safe healthcare environments. Enthusiastic about gaining hands-on experience and expanding knowledge in healthcare settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Red Cross Screening and Placement Volunteer

Red Cross
08.2025 - Current
  • Conducting interviews
  • Understanding volunteer opportunities
  • Updating the volunteer management system
  • Making referrals to help connect people with meaningful roles that meet both their interests and the organization's needs



Resident Caregiver

ProMedica
12.2023 - Current
  • Assist residents with mobility, hygiene, feeding, and grooming
  • Provide companionship and emotional support
  • Monitor patient behavior and ensure a safe, clean environment

Quality Assurance Analyst Intern

Mercy Medical Center
01.2025 - 06.2025
  • Conduct chart reviews for accuracy and regulatory compliance
  • Perform gap analyses to identify improvement opportunities
  • Carry out hygiene and equipment safety audits
  • Round on patients to assess satisfaction and resolve concerns
  • Collaborated with development teams to identify and resolve defects in a timely manner.
  • Ensured healthcare services and systems meet high standards by monitoring patient safety and clinical data
  • Assessing and improving processes
  • Conducting internal audits
  • Investigating issues to implement improvements and maintain quality care

Summer Intern

BVI Financial Services Commission
06.2023 - 08.2023
  • Reviewed licensing applications for compliance
  • Processed and organized clerical documentation
  • Participated in discussions on compliance protocols and fraud prevention

Health Fair Volunteer

Health Ministries SDA
11.2019 - 11.2019
  • Educated community members on respiratory health
  • Supported event setup and distributed outreach materials

Elderly Caregiver Volunteer

Adina Donovan Home for the Elderly
06.2019 - 07.2019
  • Assisted with patient feeding, hygiene, and mobility
  • Provided social interaction and maintained clean living spaces

Education

Bachelor’s - Public Health and Sociology

University of Maryland Baltimore County
Baltimore, MD
12-2025

Certificate - Certified Nursing Assistant

Ghandi Healthcare
Pikesville, MD
01.2024

Certificate - Certified Nursing Assistant (Incomplete)

Raphael O. Wheatley Skills Center
Charlotte Amalie, USVI
12.2022

Skills

  • Chart reviews
  • Clinical documentation accuracy
  • Gap analysis
  • Process improvement
  • Hygiene audits
  • Equipment safety audits
  • Patient satisfaction rounding
  • Health education
  • Community engagement
  • Workflow optimization
  • Verbal communication
  • Interdisciplinary communication
  • Vital signs monitoring
  • Electronic charting
  • Mobility support
  • Feeding support
  • Grooming support
  • Emotional support
  • Infection control
  • Safety compliance
  • Data analysis
  • Regulatory compliance
  • Patient advocacy
  • Communication skills
  • Team collaboration
  • Professionalism
  • Reliability
  • Problem documentation
  • Problem-solving abilities
  • MS office
  • Deadline adherence
  • Volunteer recruitment
  • Cultural awareness
  • Data entry
  • EMR / EHR

Certification

  • CITI Program – Human Research (Minimal Risk Research), 09/01/23, 09/01/28
  • CITI Program – Export Compliance, 11/01/23, 11/01/25
  • Youth Well-Being Virtual Exchange – UMBC & Khalifa University (Spring 2025)
    Certificate of Completion through a cross-cultural program funded by the Stevens Initiative.

Timeline

Red Cross Screening and Placement Volunteer

Red Cross
08.2025 - Current

Quality Assurance Analyst Intern

Mercy Medical Center
01.2025 - 06.2025

Resident Caregiver

ProMedica
12.2023 - Current

Summer Intern

BVI Financial Services Commission
06.2023 - 08.2023

Health Fair Volunteer

Health Ministries SDA
11.2019 - 11.2019

Elderly Caregiver Volunteer

Adina Donovan Home for the Elderly
06.2019 - 07.2019

Certificate - Certified Nursing Assistant

Ghandi Healthcare

Certificate - Certified Nursing Assistant (Incomplete)

Raphael O. Wheatley Skills Center

Bachelor’s - Public Health and Sociology

University of Maryland Baltimore County

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Michaela A.D. Jefferson