Undrea K. George-Frith
Valley, Virgin Gorda VG 1150
Summary
Dynamic, versatile and results-oriented professional with a strong background in hotel operations and management, notably with Saba Rock Resort Company Limited. Demonstrated expertise in administrative tasks and event coordination, coupled with exceptional organizational skills and a proactive attitude. Achieved significant improvements in customer service ratings and operational efficiency, leveraging both strong communication abilities and bookkeeping acumen.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager/General Office Assistant
Saba Rock Resort Company Limited
P.O. Box 67 North Sound, Virgin Gorda VG 1150, British Virgin Islands
11.2021 - 01.2025
- Kept tract of all aspects of the housekeeping department's daily operations, including but not limited to the cleanliness of the entire property, staff member, training programs etcetera.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Conducted regular performance evaluations for housekeeping staff, identified areas for improvement and provided constructive feedback.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and cost.
- Assisted the Office Manager by keeping office supplies well organized and sufficiently with filing, calculation of daily revenue, payroll, vendor billing and payments.
- Ensured that at staff meetings, company policies, client complaints are discussed and documented.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations on a daily basis.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
Senior Butler
Rosewood Little Dix Bay Resort LLC
Valley, Virgin Gorda VG 1150, British Virgin Islands
11.2019 - 11.2021
- Established strong, professional relationships with staff and residence by promoting team collaboration, thus delivered exemplary guest service experience.
- Worked closely with VIP Guest as a personal concierge, with high degree of respect for privacy.
- Ensured that suites meet LQA standards and policies of the resort through inspections.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged domestic and international travel plans and itineraries, including hotel reservations, car service, restaurant and spa reservations.
Supervisor / Event Coordinator
The Village Cafe & Restaurant
Valley, Virgin Gorda VG 1150, British Virgin Islands
07.2018 - 11.2019
- Performed general administrative duties, including bookkeeping with use of Quickbooks-AP and AR.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Organized, coordinated and deployed logistics of special events with clients.
- Supervised on site employees, external caterers, audio-visual technicians, and facility management team.
Customer Service Officer
CIBC FirstCaribbean International Bank
Road Town, Tortola VG 1110, British Virgin Islands
05.2017 - 07.2018
- Promoted company brand and unique offerings through personalized customer service.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Sold drafts, foreign exchange currency, money orders, wire transfers and payed out various currency and coin against authorized debit vouchers, cheques , drafts and bonds.
- Opened, reinstated and closed accounts for Retail Personal Banking Customers.
- Processed loan payments, payouts and loan fees, process interest adjustments, miscellaneous fees and penalty fees to customers accounts.
- Ensured that all fees and charges were collected, balanced cash transactions daily and any differences within deadlines.
Executive Assistant
Caribbean Flavor & Top Of The Baths Restaurant
Valley, Virgin Gorda VG 1150, British Virgin Islands
11.2015 - 11.2017
- Basic booking-keeping duties on a daily and/or monthly basis ( e.g. data entry, processed payments, banking deposits, created invoices, filling, reconciled, created budgets and expense reports).
- Performed purchasing officer duties ( e.g. ordering restaurant supplies, 0ffice supplies, machinery, apparel, etcetera)
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Performed brokerage duties ( e.g. created and submit T-12 Documents for processing, cleared cargo and performed financial transactions).
- Maintained detailed records of all procurement activities for reference purposes for both companies.
- Developed tailored event plans, and decor designs to meet client objectives, ensuring seamless execution and positive guest experiences.
Property Manager
Olde Yard Village Limited
P.O. Box 26 Valley, Virgin Gorda VG 1150, British Virgin Islands
05.2011 - 11.2015
- Managed daily operations of a 32 unit condominium property for both short-term and long-term rentals.
- Increased hotel revenue, profits and market share through advertisement and marketing tactics.
- Recruited 5 (five) new skilled members in guest services, and maintenance team.
- Created and implemented effective marketing strategies to maintain room occupancy levels.
- Improved customer service ratings by ensuring that all employees attended professional hospitality based training
- Compiled and assisted in reviewing all relevant financial data bi-yearly
- Aided in the development of departmental objectives, work schedules, budgets and policies.
- Rectified complaints and disputes of guests, homeowners, renters and staff.
Education
Bachelor of Science - Hospitality Management
Bethune-Cookman University
Daytona Beach, Florida United States Of America05.2011
Associate of Science - Natural Science
Hamilton Lavity Stoutt Community College
Paraquita Bay, Tortola VG 1120, British Virgin Islands06.2005
High School Diploma -
B.V. I High School
Road Town, Tortola VG 1110, British Virgin Islands06.2002
Skills
- Administrative experience
- Hotel operations and management experience
- Experience in bookkeeping & data entry
- Excellent organizational and time management skills
- Retail banking experience
- Strong communication skills
- Event planning, coordination and decoration experience
- Excellent proactive attitude towards work
Accomplishments
- Hotel Butler Course Certificate, International Institute of Modern Butlers- October, 2021
- Ambassador of the Month, Rosewood Little Dix Bay -January and March, 2021
- Certificate of Completion, Aquila Center for Cruise Excellence- November, 2020
- UNICEF- Darden Restaurant, Bethune-Cookman University (Monitory Grant)- 2008-2011
- Academic Merit Award, Bethune-Cookman University- 2008-2011
Affiliations
- Valley Sound Lions Club Member: 2023- Currently
- Robinson O'Neal Memorial Primary School P.T.A. Secretary: 2019- 2023
- Hospitality Management Advisory Committee, Bethune-Cookman University: 2009-2011
- Hospitality Management Association, Bethune-Cookman University: 2008-2011
Reference
Available upon request.
Timeline
Housekeeping Manager/General Office Assistant
Saba Rock Resort Company Limited
11.2021 - 01.2025
Senior Butler
Rosewood Little Dix Bay Resort LLC
11.2019 - 11.2021
Supervisor / Event Coordinator
The Village Cafe & Restaurant
07.2018 - 11.2019
Customer Service Officer
CIBC FirstCaribbean International Bank
05.2017 - 07.2018
Executive Assistant
Caribbean Flavor & Top Of The Baths Restaurant
11.2015 - 11.2017
Property Manager
Olde Yard Village Limited
05.2011 - 11.2015
Bachelor of Science - Hospitality Management
Bethune-Cookman University
Associate of Science - Natural Science
Hamilton Lavity Stoutt Community College
High School Diploma -
B.V. I High School