Empathetic and compassionate individual with natural ability to connect with people and foster supportive relationships. Understanding of social services and community resources, coupled with skills in active listening and problem-solving. Committed to making positive impact on individuals and communities by providing essential support and guidance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Social Worker
Social Development Department
Tortola, British Virgin Islands
06.2023 - Current
Facilitated skill-building groups for clients, focusing on coping strategies, stress reduction techniques, and self-care practices.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Advocated for clients'' rights within various legal settings such as court hearings or child welfare conferences to ensure access to appropriate services or supports.
Improved client well-being by conducting comprehensive assessments, developing tailored treatment plans, and providing ongoing support.
Developed crisis intervention protocols that effectively addressed emergent mental health concerns among the client population served by the agency.
Completed psychosocial evaluations and needs assessments.
Developed partnerships with community organizations to expand services and referrals.
Student Support Coordinator
Barry University
Miami Shores
01.2023 - 05.2023
Collaborated with faculty to create individualized learning plans for at-risk students, leading to improved performance.
Promoted positive behavior among students by modeling respect, empathy, and effective problem-solving skills in all interactions.
Enhanced student support by developing and implementing targeted intervention strategies.
Managed caseloads efficiently while maintaining thorough documentation of all student interactions and outcomes.
Youth Mentor Team Leader
Florida CARES
Miami Gardens
08.2022 - 12.2022
Spearheaded the development of a comprehensive training manual for new mentors, ensuring they were adequately prepared to offer effective guidance and support from day one.
Organized workshops on topics such as leadership skills, goal-setting, time management, and problem-solving techniques for improved life outcomes for participating youth.
Built trust with parents and guardians through open communication channels, enhancing their involvement in the mentorship process.
Designed and implemented targeted intervention strategies for struggling mentees, leading to improved academic performance.
Social Worker Intern
Tree Of Life Parenting Centre
Coral Gables, Miami
08.2021 - 05.2022
Improved family dynamics through mediation and conflict resolution techniques during home visits and meetings.
Acted as a liaison between clients and healthcare providers, facilitating communication and coordination of care to optimize overall treatment outcomes.
Participated in ongoing professional development opportunities to stay current with best practices within the field of social work, enhancing service delivery quality.
Developed tailored treatment plans for clients with diverse mental health diagnoses, contributing to their overall recovery process.
Collaborated with interdisciplinary teams to develop individualized care plans for clients, resulting in improved outcomes.
Maintained detailed case documentation, ensuring compliance with agency policies and professional standards of practice.
Student Volunteer
PACT Organization (MIAMI DADE)
Miami Shores
01.2021 - 12.2021
Worked in team environment to maintain high levels of productivity.
Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful advocacy as a student volunteer.
Completed research, compiled data, and assisted in timely reporting.
Took and followed detailed directions from others.
Program Aid/ Office generalist III
Safe Haven Transitional Centre
John's Hole, Tortola
02.2019 - 05.2020
Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
Trained new team members effectively, increasing overall team efficiency.
Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
Collected, arranged, and input information into database system.
Monitored participant progress closely and provided tailored support to optimize individual success within the program.
Reported issues immediately to supervisor for quick resolution.
Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
Receptionist
C&D Powerboats Rental
East End, Tortola
07.2015 - 08.2015
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Clinical Receptionist
Eureka Medical Clinic
Road Town, Tortola
08.2012 - 08.2012
Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
Improved office efficiency by effectively handling high call volumes and directing inquiries to appropriate personnel.
Ensured a clean and welcoming waiting area for patients, promoting a positive first impression of the clinic.
Education
Master of Science - Public Administration Policy And Law
Walden University
Minnestoa
06-2025
Master of Science - Concentration Social Work
Barry University
Miami Shores
05-2023
Bachelor of Science - Concentration Social Work
Barry University
Miami Shores, Florida
05.2022
Associate of Science - Concentration in Human Services
H. Lavity Stoutt Community College
Tortola, British Virgin Islands
06-2017
High School Diploma -
St. Georges Secondary School
Tortola, British Virgin Islands
06-2014
Skills
Conflict resolution
Efficient under pressure
Compassionate
Attention to detail
Self-awareness
Analytical thinking
Certification
CPR/AED/First Aid, National CPR Foundation, True
National Caregiver Certification, American Caregiver Association (NCCC), True
Preventing Sexual Harassment, Department of Children and Families’ Education and Training, 08/01/21
HIPAA Training, Department of Children and Families’ Education and Training, 08/01/21
Serving Deaf and Hard–of–Hearing, Department of Children and Families’ Education and Training, 08/01/21
Security Awareness Training, Department of Children and Families’ Education and Training, 2021
Hobbies and Interests
Member of the National Association of Black Social Workers (NABSW)
Barry Social Work Honor Society (PHI ALPHA)
The National Society of Leadership and Success (NSLS)
References
Available upon Request
Affiliations
Member of the National Association of Black Social Workers (NABSW)
Barry Social Work Honor Society (PHI ALPHA)
The National Society of Leadership and Success (NSLS)
Timeline
Clinical Social Worker
Social Development Department
06.2023 - Current
Student Support Coordinator
Barry University
01.2023 - 05.2023
Youth Mentor Team Leader
Florida CARES
08.2022 - 12.2022
Social Worker Intern
Tree Of Life Parenting Centre
08.2021 - 05.2022
Student Volunteer
PACT Organization (MIAMI DADE)
01.2021 - 12.2021
Program Aid/ Office generalist III
Safe Haven Transitional Centre
02.2019 - 05.2020
Receptionist
C&D Powerboats Rental
07.2015 - 08.2015
Clinical Receptionist
Eureka Medical Clinic
08.2012 - 08.2012
Master of Science - Public Administration Policy And Law
Walden University
Master of Science - Concentration Social Work
Barry University
Bachelor of Science - Concentration Social Work
Barry University
Associate of Science - Concentration in Human Services