Tanya George
Chesapeake,VA
Summary
Customer service representative with experience in high call volume environments. Strong computer skills and excellent telephone etiquette. To minimize customer dissatisfaction and increase customer loyalty, maintain professionalism, patience, and efficiency. Dedicated to ensuring lasting customer satisfaction through quality service and superior support. Knowledgeable about customer service best practices.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
11.2023 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
Beauty Advisor
Ulta Beauty
10.2022 - 11.2022
- Replenished merchandise shelves.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
Customer Service Representative
Working For You
09.2020 - 08.2022
- Assisted customers with various inquiries; website, payment, shipping, policies, complaints, etc.
- Provided accurate and appropriate information in response to customer inquiries.
- Processed orders, returns & exchanges.
- Demonstrated mastery of customer service call script within specified timeframes.
- Documented trending issues.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Took special orders from supervisors for escalated customers.
- Maintained up-to-date knowledge of site(s) policies regarding payments, returns and exchanges.
- Maintained stable performance metrics.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Managed quality communication, customer support and product representation for each client.
Education
High School Diploma -
Interlochen Arts Academy
Traverse City Michigan 05.2022
Skills
- - Strong organizational skills
- - Fast typer/Legible writer
- - Active listening skills
- - Critical thinker
- - Seasoned in conflict resolution
- - Familiar w/ Internet researching
- - Courteous demeanor
- - Energetic work attitude
- - Adaptive team player
- - Telephone inquiries specialist
Accomplishments
Managing up to 20 calls per minute in the queue. Two to three months in a row exceeded corporate customer satisfaction targets.
Skills
- Critical-thinking
- Problem-solving
- Leadership
- Time-management
- Active listening
- Team work
Timeline
Warehouse Associate
Amazon Warehouse
11.2023 - Current
Beauty Advisor
Ulta Beauty
10.2022 - 11.2022
Customer Service Representative
Working For You
09.2020 - 08.2022
High School Diploma -
Interlochen Arts Academy
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