Sharon Williams
35 Buckhole Estate, Belluerdere, ,St. Maarteen
Summary
Innovative professional with years of experience as Store Manager and Head Chef with flair for creating memorable dining experiences. Expertise in menu development, team leadership, and kitchen management. Transforming fresh, local ingredients into exceptional dishes. Committed to maintaining high standards in food quality and safety. Eager to bring culinary vision and operational excellence to forward-thinking establishment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Head Chef
Atlantic View Hotel
07.2014 - 11.2023
- Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
- Monitored quality, presentation and quantities of plated food across line.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Developed recipes and menus to align culinary trends with consumer demand.
- Produced or amended menus and item selections in conjunction with restaurant manager.
- Directed quality, presentation and proper quantities of plated food from line activities.
- Supervised preparation of specialities and customer requests to verify accuracy in production.
- Designed innovative menus to elevate dining experience, incorporating seasonal ingredients and modern culinary trends.
- Managed kitchen operations efficiently, coordinating with staff to maintain smooth service during peak hours.
Assistance Chef
Whitchurch Deli
01.2010 - 05.2013
- Streamlined kitchen operations, reducing preparation times without compromising on quality.
- Collaborated with the front-of-house team to ensure seamless service delivery.
- Trained new chefs, imparting essential culinary skills and kitchen management techniques.
- Supervised kitchen staff, delegating tasks efficiently to maintain high productivity levels.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
- Catered for special events, customising menus to client specifications for memorable occasions.
- Implemented waste reduction strategies, significantly decreasing food wastage.
- Managed inventory, placing orders for supplies while adhering to budget constraints.
- Monitored cooking processes, adjusting temperatures and seasoning for perfect dish execution.
- Designed innovative menu items, incorporating seasonal ingredients for optimal freshness and flavour.
Sandwich Artist
Subway
07.2006 - 09.2009
- Worked collaboratively to complete daily operational tasks against team targets.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Identified areas of health and safety improvement to maintain safe and secure customer environments.
- Worked hard to learn all required tasks quickly to maximise performance.
- Prepared food items, including sandwiches and other products to meet customer specifications.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
Sales Clerk/Cashier
Grand Bazaar
05.1999 - 05.2005
- Addressed and resolved customer complaints in a timely and empathetic manner.
- Managed inventory levels and restocked shelves to maintain optimal product availability.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Coordinated with suppliers to facilitate timely delivery of goods, maintaining stock levels.
- Collaborated with the sales team to meet and exceed monthly sales targets.
- Stayed knowledgeable in product placement in-store to efficiently locate products for customers.
- Stayed visible and attentive on the shop floor to proactively attend to customer needs and answer questions.
- Handled customer returns and exchanges with professionalism, maintaining customer satisfaction.
Store Manager
Zans Hardware
04.1997 - 08.1999
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Coordinated promotional events to increase customer footfall and promote new product launches.
Education
High School Diploma - General
St. Maarteen Vocational High School
1989
Skills
- Conference catering operations management
- Scheduling employees
- Strategic planning
- Inventory management
- Performance monitoring
- Operational optimisation
- Culinary expertise
- Time efficiency
- Staff mentoring
- Conflict resolution
- Good communicator
- Recipe costing
Certification
- Certificate of completion from Dominica Culinary School - 2013
- Certificate of completion Waitressing - 2013
- Certificate of completion in Community Emergency Response (CERT)
- Certificate of Completion in Cake Making and Decorating - Adult Education Department (Government of Dominica)
- Certificate of Completion in Parenting Skill Training - Adult Education Department (Government of Dominica)
- Certificate of Completion in Massaging, Pedicure & Manicure - The Glam Dominica
- Certificate of Completion in Fire Safety
Accomplishments
- Head of Disaster Committee- Tan Tan Savanne Paille Disaster group
- Shelter Manager - Tan Tan Savanne Paille
- Former Chair Person - Cottage Village Counsel
- Former President of Portsmouth Secondary School (PTA)
- CEO/ Founder -Savanne Paille, Tan Tan Spice of Life elderly group
Timeline
Head Chef
Atlantic View Hotel
07.2014 - 11.2023
Assistance Chef
Whitchurch Deli
01.2010 - 05.2013
Sandwich Artist
Subway
07.2006 - 09.2009
Sales Clerk/Cashier
Grand Bazaar
05.1999 - 05.2005
Store Manager
Zans Hardware
04.1997 - 08.1999
High School Diploma - General
St. Maarteen Vocational High School
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