Sasha Santana
Summary
Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
10 Acres Restaurants & Farm
03.2017 - 04.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender and Server
Pagliacci's
05.2018 - 05.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Barista
Milano
06.2020 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Student Practical Nurse
Mount Saint Mary's
10.2022 - 11.2022
- Enhanced patient care by providing thorough assessments and creating individualized nursing plans.
- Collaborated with interdisciplinary teams for optimal patient outcomes and well-coordinated care.
- Administered medications accurately, ensuring proper dosage and adherence to medical protocols.
- Performed wound care and dressing changes, promoting timely healing and preventing infection.
Personal Assistant to the Owner
Berlin Eaton
03.2023 - 09.2023
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
Student Practical Nurse
Nigel House
09.2023 - 10.2023
- Enhanced patient care by providing thorough assessments and creating individualized nursing plans.
- Collaborated with interdisciplinary teams for optimal patient outcomes and well-coordinated care.
- Administered medications accurately, ensuring proper dosage and adherence to medical protocols.
- Performed wound care and dressing changes, promoting timely healing and preventing infection.
Education
Degree of Nursing - Practical Nursing
Camosun College
Victoria, BC03.2025
High School Diploma -
Cedar International School
Road Town, British Virgin Islands06.2016
Skills
- Personal accountability
- Time management
- Strong multitasking
- Food safety understanding
- Efficient organization
- Guest Engagement
Certification
- Bartending Certification, 2018
- Food Safe, 2023
- CPR and First Aid Level 3, 2024
Timeline
Student Practical Nurse
Nigel House
09.2023 - 10.2023
Personal Assistant to the Owner
Berlin Eaton
03.2023 - 09.2023
Student Practical Nurse
Mount Saint Mary's
10.2022 - 11.2022
Barista
Milano
06.2020 - 07.2021
Bartender and Server
Pagliacci's
05.2018 - 05.2020
Server
10 Acres Restaurants & Farm
03.2017 - 04.2018
Degree of Nursing - Practical Nursing
Camosun College
High School Diploma -
Cedar International School
- Bartending Certification, 2018
- Food Safe, 2023
- CPR and First Aid Level 3, 2024
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