SAFEEIA N. YONNAS

• Collaborated with team members to handle guest requirements from check-in through check-out.
• Maintained accurate and up-to-date records of guest information.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Answered hotel phones with professionalism and directed calls appropriately.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

• Fiberglass boat repair and organizing of inventory of stocks and supplies for job.
• Administrative work: consisting payrolls, banking, creating estimates and invoices.
• Responding to emails to client correspondence.
• Assisted to maintained organization to support efficiency, professionalism and performance.

• Processed cash and card payments efficiently, providing correct change for cash purposes to balance end of day reconciliations.
• Provided in-depth explanations on terms of rental or leasing agreements, in-line with company policies.
• Answered external calls/emails per day, dealing with enquiries such as availability, cost of vehicles and booking reservations.
• Delivered exceptional customer service, maintaining friendly, helpful and professional manner at all times to enhance customer rental experience.

• Assist customers with phones and sales, queries and bill payments.
• Responded to customer requests for products, services, and company information.
• Described product and service details to customers to provide information on benefits and advantages.

Credits and collection Executive Assistant

• Assist with processing and verification necessary to ensure advocate and timely payments of all invoices.
• Assist in complying customers payment histories by creating historical financial spread sheets on customers and analyzing treats from those spread sheets.
• Prepare credit reports based on customer strength and weakness.

Financial Officer Assistant

• Assist with reconciliation of receivables.
• Vet daily reports for accuracy and accountability.

Corporate Support Assistant

• Outbound calls to corporate for first contracts, queries and bill connections.
• Assist with creations of corporate accounts and device queries.