Diligent Medical Assistant with over five years of experience providing premium patient care with compassion and understanding. An eye for detail, working with precision and accuracy to appropriately and professionally manage patient needs.
Skilled in supporting continuum of care with comprehensive patient support. Collaborates with doctors to evaluate patient needs and deliver therapeutic interventions and is frequently commended for concise communication and compassionate bedside manner.
Work History
Clinical Medical assistant
The Wellness Center Clinics
Road Town, Virgin Islands, British
06.2018 - Current
Answer and help resolve enquiries from clients
Deliver front of house duties with warm and professional manner.
Worked flexibly to meet demands of patient needs.
Document and report diseases to the Ministry of health.
Specializes in medical and behavioral care in an outpatient clinic
Assist in operating room for in-office procedures
Provide high-quality patient care to patients daily in an outpatient facility.
Inform physicians about arising problems and discrepancies.
Help with clinical instruction and supervision of medical and allied health students.
Maintain patient records and provide documentation for insurance companies.
Advise patients on preventative care and optimal health practices.
Administer medication accurately, safely and within required time frames
Deliver core assay techniques, including polymerase chain reaction (PCR) and rapid testing.
Perform testing procedures according to agreed laboratory protocols.
Ensure all lab samples were stored correctly and clearly labelled.
Facilitate blood collection for health screenings and diagnostic testing.
Stock phlebotomy trolley or carrier with appropriate supplies.
Collect blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
Order and replenish stock to maintain availability.
Clinical Medical Assistant
Bougainvillea Private Hospital
Road Town, Virgin Islands, British
12.2017 - 06.2018
Prepared and administered medication as directed by the physician
Acquired and reviewed patient histories to identify abnormal conditions.
Conferred with patients or family members to address any follow up care concerns.
Maintained patient records and provided documentation for insurance companies.
Accurately recorded patient history, vitals and medical notes.
Worked flexibly to meet demands of patient needs.
Improved patient experience through constant care and kindness.
Informed physicians about arising problems and discrepancies.
Cleaned, sterilised and stored clinical equipment appropriately.
Reported non-compliant behaviour to head nurses to maintain high-quality care.
Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
Input patient data onto clinical system, adhering to confidentiality laws.
Monitored medical supply levels and restocked exam rooms.
Charted patient data in company EHR system.
Spa receptionist
Peter Island Resort and Spa
Road Town, Virgin Islands, British
06.2013 - 12.2017
Tailored and personalized front of house service to cater to additional needs or requests from guests.
Applied expertise in all spa treatments, products and services to skillfully recommend products in line with monthly targets.
Opened or closed spa in line with official procedures.
Enhanced guest experience by guiding new and returning clients through spa procedures prior to treatments.
Greeted customers upon entry to establish warm and welcoming environment in line with brand standards.
Ensured smooth execution of spa activities and treatments by managing a daily Schedule calendar for eight employees and their customers.
Maintained impeccable levels of cleanliness in spa reception area for continued positive first impressions.
Upsold additional services when registering new clients using Spasoft system and processing advance payments.
Managed guests' queries and reservations in person, online and by telephone.
Resolved client issues and complaints calmly and effectively, continually seeking positive outcomes.
Established and nurtured friendly rapport with guests to strengthen customer loyalty and encourage return custom.
Skills
Compassionate nature
Personal care
Insurance billing
Procedure coding
Records management
Medical office administration
Monitoring patient progress
Phlebotomy
Knowledge of EKG rhythm interpretation
Computer literate
Infection Prevention and Control
Education
A-Levels - Supervisory Management
Hamilton Lavity Stoutt Community College
Road Town, Tortola
08.2008 - 06.2010
Certified Clinical Medical Assistant - Clinical Medical Assistant
Hamilton Lavity Stoutt Community College
Road Town, Tortola
01.2015 - 01.2017
Overview
10
10
years of professional experience
4
4
years of post-secondary education
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