Rena George
Nottingham Estate,Tortola British Virgin Islands
Summary
Proven Office Generalist III with a track record of enhancing client relationships and retention rates for the Government of the Virgin Islands. Expert in records management and known for exceptional leadership and interpersonal skills. Achieved positive feedback through meticulous attention to detail and superior customer service, significantly exceeding expectations.
Overview
40
40
years of professional experience
Work History
Office Generalist III
Government of the Virgin Islands
10.2007 - Current
- Answer, screen and transfer calls appropriately, record messages and distribute them to officers.
- Greet and assist visitors and clients in a friendly and professional manner to facilitate effective communication and customer service.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Provides exceptional service to clients, resulting in increased retention rates and positive feedback.
- Perform clerical and data entry functions.
- Update and maintain information on computer systems, databases and spreadsheets and in archives.
- Assist in processing paperwork, gathering information and verifying data.
- Ensure that all correspondence is collected, delivered and recorded appropriately to facilitate effective information flow.
- Assist with the filing of correspondence to keep filing up to date so that complete records are available for reference.
- Assist with maintenance of minor office equipment to ensure a well-functioning work environment.
- Provide clerical support by completing all photocopying, scanning, binding and typing in a timely manner to facilitate the effectiveness and efficiency of the Ministry/Department.
- Assist with records management, organization and retrieval of documents.
- Perform any other related duties as required by the Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the Ministry/Department.
Sales Clerk
Bitter End Yacht Club
07.1985 - 09.2007
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Opened and closed store by balancing cash registers and receipts.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
Education
High School Diploma -
BVI High School & Bregado Flax Educational Center
Road Town, Tortola British Virgin Islands06-1985
Skills
- Records management
- Goal setting
- Attention to detail
- Customer follow-up
- Microsoft office
- Client relationships
- Leadership Skills
- Team Work Skills
- Communication Skills
- Interpersonal Skills
- Communication Skills
Timeline
Office Generalist III
Government of the Virgin Islands
10.2007 - Current
Sales Clerk
Bitter End Yacht Club
07.1985 - 09.2007
High School Diploma -
BVI High School & Bregado Flax Educational Center
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