Rachel Miller
Houston,TX
Summary
Dynamic and service-oriented professional with extensive experience at Chanel's Custom Gifts, excelling in customer relations and problem resolution. Proven ability to manage scheduling and multitask effectively, ensuring timely service delivery. Skilled in data entry and maintaining organized records, fostering positive client experiences and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist
Stanley's Roofing And Paving
01.2016 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Accurately typed [55] words per minute with no errors.
Customer Service Representative
Chanel's Custom Gifts
08.2014 - 08.2015
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Promptly responded to inquiries and requests from prospective customers.
- Assisted with business communications via email, social media and mailings.
- Promoted business via social media to generate leads and maximize brand identity.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
Skills
- Scheduling
- Service-oriented mindset
- Bookkeeping
- Reception desk management
- Schedule management
- Phone etiquette
- Data inputting
- Organization skills
- Customer/Client relations
- Data entry
- PC proficient
- Appointment scheduling
- Positive and professional
- Multi-line telephone skills
- Time management
- Scheduling appointments
- Multitasking and prioritization
- Telephone skills
- Security awareness
- Account updating
- Opening and closing accounts
- Call center procedures
- Credit adjustments
- Customer relations
- Creative problem solving
- Credit card payment processing
- High-energy attitude
- Product knowledge
- Technical support
- Microsoft outlook
- Clerical support
- Business correspondence
- Meticulous and organized
- Administrative support
- Customer and client relations
- Office supply inventory control
- Tech-Savvy
- Document management
- File management
- Multi-line telephone operation
- Office administration
- Information protection
- Expense reporting
- Performance improvement
- Record preparation
- Security
- Verbal and written communication
- Strategic planning
Timeline
Receptionist
Stanley's Roofing And Paving
01.2016 - 01.2024
Customer Service Representative
Chanel's Custom Gifts
08.2014 - 08.2015