MARELLA S. OLLIVIERRE
Tortola,British Virgin Islands
Summary
Detail-oriented administrative professional with expertise in managing retail operations, financial reporting, and customer service. Proven track record in maintaining accurate records, coordinating staff activities, and ensuring compliance with operational procedures to enhance workplace efficiency.
Overview
18
18
years of professional experience
Work History
RETAIL MANAGER
Cooper Island Beach Club
, British Virgin Islands
03.2022 - Current
- Managed daily retail operations, enhancing administrative efficiency and delivering excellent customer service.
- Coordinate staff scheduling, training, and performance monitoring.
- Resolved customer concerns professionally, contributing to smooth office operations and improved customer satisfaction.
- Prepared financial reports, maintained inventory records, and ensured stock accuracy to support operational goals.
- Maintain organized records and ensure compliance with operational procedures.
ASSISTANT MANAGER & FINANCIAL CONTROLLER
Amgine Entertainment, Inc.
Tortola, BVI / St. Vincent & the Grenadines
03.2018 - 10.2021
- Managed financial documentation and reporting, coordinating administrative tasks for large-scale events to ensure accuracy and compliance.
- Maintained accurate records and monitored expenditures exceeding US$150,000.
- Coordinated schedules, logistics, and communication among stakeholders and vendors, facilitating seamless event execution.
- Conducted research and analysis to identify operational improvements, enhancing overall efficiency and effectiveness.
- Maintained confidentiality of financial and operational information.
LEAD SALES ASSOCIATE / GUEST SERVICE ASSISTANT
Oil Nut Bay
Virgin Gorda, British Virgin Islands
01.2019 - 12.2019
- Provided exceptional customer service and efficient administrative support, enhancing guest satisfaction in a fast-paced environment.
- Coordinated inventory management and reporting, ensuring operational efficiency and accuracy.
- Maintained accurate records and streamlined daily office functions to support team effectiveness.
BOUTIQUE SALES ASSOCIATE
Cooper Island Beach Club
, British Virgin Islands
01.2014 - 12.2019
- Managed customer transactions, ensuring accuracy and efficiency in daily operations.
- Monitored stock levels and maintained inventory records to support product availability.
- Organized workspaces, contributing to smooth daily business operations.
GENERAL MANAGER
Oregano Restaurant & Lounge
St. Vincent, St. Vincent & the Grenadines
08.2018 - 10.2018
- Oversaw daily operations, supervised staff, and enhanced customer service functions to ensure smooth operations.
- Prepared operational reports and coordinated business activities to align team efforts with strategic goals.
- Implemented promotional initiatives that increased customer engagement and strengthened brand loyalty.
ASSISTANT CLERK
Bequia District Council
Bequia, St. Vincent
01.2009 - 12.2013
- Provided administrative and clerical support through correspondence, filing, and records management to enhance office organization.
- Maintained accurate utility and payment records while ensuring proper documentation.
- Processed customer payments, issued receipts, and handled cash deposits confidentially.
- Assisted with office coordination, conducted research, and monitored inventory to ensure resource availability.
- Supported daily office operations and customer service functions to maintain a welcoming and efficient environment.
EXECUTIVE WAITRESS
Coco's Place
Bequia, St. Vincent
01.2008 - 12.2009
- Led strategic planning sessions to enhance operational efficiency at Coco's Place.
- Oversaw staff training programs to ensure adherence to company standards.
- Developed and implemented policies to improve team collaboration and communication.
- Coordinated invoicing, scheduling, and administrative tasks to enhance customer service experience.
Education
Bachelor's Degree - Travel & Tourism Management
Arden University
Coventry, United Kingdom10-2028
Pearson BTEC Level 4 HNC Diploma - Travel & Tourism Management
Arden University
UK01-2017
GCE/A-Level -
St. Vincent & the Grenadines Community College
01-2008
High School Diploma - CXC & GCE
Bequia Adventist Secondary School
01-2006
Skills
- Retail Inventory Control
- Inventory Management
- Sales Data Analysis
- Customer Relationship Management
- Promotional Campaigns
- Office Administration
- Financial reporting
- Microsoft Office Suite
- Administrative Support
- Team leadership
- Customer service
- Communication skills
References
Available Upon Request
Personal Information
Title: Administrative Professional
Timeline
RETAIL MANAGER
Cooper Island Beach Club
03.2022 - Current
LEAD SALES ASSOCIATE / GUEST SERVICE ASSISTANT
Oil Nut Bay
01.2019 - 12.2019
GENERAL MANAGER
Oregano Restaurant & Lounge
08.2018 - 10.2018
ASSISTANT MANAGER & FINANCIAL CONTROLLER
Amgine Entertainment, Inc.
03.2018 - 10.2021
BOUTIQUE SALES ASSOCIATE
Cooper Island Beach Club
01.2014 - 12.2019
ASSISTANT CLERK
Bequia District Council
01.2009 - 12.2013
EXECUTIVE WAITRESS
Coco's Place
01.2008 - 12.2009
Bachelor's Degree - Travel & Tourism Management
Arden University
Pearson BTEC Level 4 HNC Diploma - Travel & Tourism Management
Arden University
GCE/A-Level -
St. Vincent & the Grenadines Community College
High School Diploma - CXC & GCE
Bequia Adventist Secondary School