Koloina RAZAFIMANANTSARA
Madagascar
Summary
Dynamic Customer Service Representative with a proven track record at ARIZATO, excelling in high-stress situations and boosting loyalty through empathetic conflict resolution. Skilled in data entry and Microsoft Excel, I significantly contributed to sales growth by adeptly upselling services. My blend of critical thinking and sales expertise consistently satisfied customer needs, enhancing company reputation.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ARIZATO
01.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promptly responded to inquiries and requests from prospective customers.
- Showcased good customer service
- Do whatever possible to ensure that the customer is satisfied
- Input data on Microsoft Word and Excel
- Tele operating
- Tele-prospecting
Education
High School Diploma - Administration
Private High School Ezaka Fenoarivo
Madagascar 07.2021
Baccalaureate - Accounting
Fenoarivo High School
Madagascar 07.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Sales expertise
Languages
French
Bilingual or Proficient (C2)
Malagasy
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Customer Service Representative
ARIZATO
01.2022 - 10.2024
High School Diploma - Administration
Private High School Ezaka Fenoarivo
Baccalaureate - Accounting
Fenoarivo High School
Similar Profiles
Lovasoa Jimmy RamahoherilalainaLovasoa Jimmy Ramahoherilalaina
Technicien support informatique at UAZTechnicien support informatique at UAZ
Ledison Harinomena RABENANDRASANALedison Harinomena RABENANDRASANA
TECHNICIEN D'ELEVAGE at AQUACULTURE DE LA MAHAJAMBATECHNICIEN D'ELEVAGE at AQUACULTURE DE LA MAHAJAMBA
Hery Tiana Fanomezantsoa MichaelHery Tiana Fanomezantsoa Michael
INDIVIDUAL CONSULTANT at NAINDIVIDUAL CONSULTANT at NA
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T