Keon Sampson
Mount Healthy,RoadTown
Summary
Dedicated and experienced Customer Service Representative with a background in aviation and technical services. Seeking opportunities to leverage my skills in providing exceptional customer service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Check-in Agent, Operation Agent, Lead Agent/Supervisor
American Airlines
01.2023 - Current
- Proficiently handled check-in duties for both commercial and private aircraft, ensuring smooth and efficient processes
- Demonstrated versatility by performing ramp agent duties, contributing to the operational efficiency of the airline
- Assumed the role of Lead Agent/Supervisor, overseeing check-in counters, gates, and overall operations above the wing
- Effectively supervised and coordinated activities, ensuring adherence to protocols and delivering exemplary service
- Collaborated with team members to guarantee a seamless experience for passengers and maintain high-quality standards.
Air Conditioning Technician
Maria's by the Sea
11.2022 - 01.2023
- Communicated with supervisors to gather system malfunctions symptoms and locations for diagnosis and correction.
- Repaired malfunctioning gas-fired system components to restore functionality within 24 hours during season's hottest period.
- Replaced dirty filters throughout system of air handlers every month following routine maintenance schedule.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Service Technician Trainee
Iceberg
06.2021 - 06.2022
- Provided best-in-class customer service with accurate and professional communication
- Conducted warranted repairs, documented work, and tracked labor time
- Demonstrated strong troubleshooting and problem-solving abilities
- Maintained detailed logs of repairs, maintenance, and installation jobs
- Basic understanding of HVAC principles and systems
- Knowledge of refrigeration cycles and components
- Familiarity with electrical circuits and troubleshooting
- Strong attention to detail and problem-solving skills
- Effective communication and teamwork abilities.
Education
Refrigeration and Air Condition -
Government Technical Institute
Georgetown, Guyana01.2022
High School Diploma -
Mackenzie High School
Linden, Guyana01.2020
BVI Seventh Day Adventist
Sea Cows Bay, Tortola01.2015
Skills
- Exceptional customer service
- Operational efficiency in aviation industry processes
- Check-in Operations
- Ramp Agent Procedures
- Supervisory and leadership experience
- Problem Resolution
- Team Collaboration
- Adaptability
- Strong communication and problem-solving skills
References
Available upon request.
Training
- International Customer Service Agent Consecutive - Initial, 05/19/23
- Baggage Service Office Initial, 05/23/23
- Complaints Resolution Official – Initial, 05/25/23
- Station Team Leader, 05/27/23
- ERJ 170/175 Aircraft Familiarization Customer Service, 05/31/23
- SUPVSR - Native or QIK - Complete 1, 06/14/23
- EAG FLM Operations Training, 09/05/23
- Training Update 1 - Control Center and Operations, 01/14/24
- Completed hands-on training in HVAC system installation and maintenance
- Refrigerant handling and safety protocols
- Electrical systems in HVAC equipment
Timeline
Customer Service Check-in Agent, Operation Agent, Lead Agent/Supervisor
American Airlines
01.2023 - Current
Air Conditioning Technician
Maria's by the Sea
11.2022 - 01.2023
Service Technician Trainee
Iceberg
06.2021 - 06.2022
Refrigeration and Air Condition -
Government Technical Institute
High School Diploma -
Mackenzie High School
BVI Seventh Day Adventist
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