Jason Cordovilla
Gilbert's Apartment, Rough Point, Tortola,BVI
Summary
Driven IT Support Analyst excelling in problem-solving and critical thinking. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of information technology (IT).
Overview
8
8
years of professional experience
Work History
IT Support Analyst
ATU General Trust (BVI) Ltd.
11.2017 - 07.2024
- Configured and tested Windows Server operating systems with roles features.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
- Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
Computer Technician
Data Pro BVI Ltd.
08.2016 - 08.2017
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Studied and understood technical manuals, procedural documentation and guides to maximize benefit of technology.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
Education
Electronics Engineering Technology - Electronics Technology
Technilogical University of The Philippines Cavite
Carlos Trinidad Ave, Salawag, Dasmariñas, Cavite04.2001
Skills
- Windows administration
- System Troubleshooting
- Wireless Networking
- Hardware Installation
- Application support
- Email Administration
- Firewall Administration
- Asset Management
- VoIP Systems
- Patch management
- Server Management
- Network Administration
- Mobile Device Management
- Software Deployment
- Virtualization Technologies
- Group Policy management
- Software Installation
- Hardware troubleshooting
- System Upgrades
- PC diagnostics
- Technical Support
- Quick Learner
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Analytical Thinking
Timeline
IT Support Analyst
ATU General Trust (BVI) Ltd.
11.2017 - 07.2024
Computer Technician
Data Pro BVI Ltd.
08.2016 - 08.2017
Electronics Engineering Technology - Electronics Technology
Technilogical University of The Philippines Cavite
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