Tiara Turnbull
Tortola, British Virgin Islands
Summary
Outgoing and service-oriented BVIslander candidate with a strong background in administrative duties. Excellent communication skills and a natural ability to build rapport with clients. Known for efficiency and precision, always committed to finishing jobs quickly and accurately. Proven ability to work closely with coworkers. Excels in effective data management, document digitization, office modernization, and data organization, contributing to enhanced productivity.
Overview
12
12
years of professional experience
Work History
Contributions/Data Entry Clerk
BVI Social Security
03.2021 - 06.2023
- Maintain data entry requirements by following data program techniques & procedures
- Verify entered customer account data by reviewing, correcting, deleting, or reentering data
- Purge files to eliminate duplication of data
- Contributes to team effort by accomplishing related results as needed
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Followed data entry protocols, rules and regulations
- Utilized techniques for increasing data entry speed
Customer Service Agent
Platinum Port Services, Beef Island Airport
08.2013 - 08.2017
- Check in Passengers
- Administrative Duties
- Deal with passenger flight queries.
- Verify travel documents and provide boarding passes.
- Check in Passengers
- Operations for Private & Commercial Aircrafts
- Marshall Aircrafts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitated communications through management of inbound and outbound customer calls
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Trust Secretary- Receptionist
Citco B.V.I. Limited
06.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze.
- Assited with Liquidation & Abandonment of entities
- Prepared documents for Notary & Apostille
Education
Associate of Arts - General Studies
Lavity Stoutt Community College
High School Diploma -
Elmore Stoutt High School
06.2009
Skills
- Bilingual (Spanish) Written & Spoken
- Microsoft Application Office
- Diligent, well- oriented
- Leadership experience
- Communication skills
- Organizational know-how
- Written and spoken communication skills
- Ability to solve problems under pressure
- Self motivated
Technical Skills
- BVI FSC- VIRRGIN
- BVI Economic Substance Portal
- Viewpoint Document Manager
References
Available upon request
Timeline
Trust Secretary- Receptionist
Citco B.V.I. Limited
06.2023 - Current
Contributions/Data Entry Clerk
BVI Social Security
03.2021 - 06.2023
Customer Service Agent
Platinum Port Services, Beef Island Airport
08.2013 - 08.2017
Associate of Arts - General Studies
Lavity Stoutt Community College
High School Diploma -
Elmore Stoutt High School