Genise Jessamy
Cashier/Customer Service Rep
Road Town
Summary
Capable Medical Social Worker well-versed in educating patients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, recordkeeping and insurance requirements. Trained in providing crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Medical Social Worker
BVIHSA
Tortola, BVI
09.2021 - Current
- Documented case notes daily and coordinated follow-up for seamless case management.
- Explained medical care options to help families make informed healthcare decisions.
- Prepared all required treatment records and reports.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Property Manager
Rita George Apartments
, BVI
11.2019 - 09.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
Cashier
One Mart Superstore
, BVI
06.2012 - 12.2013
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs.
Marketing Assistant
Road Town Wholesale Ltd
road town, Tortola
12.2009 - 12.2010
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Attracted [Number] new clients by creating and implementing innovative marketing strategies.
Education
Bachelor of Science - Social Work Minor Social Policy Planning
University of The Wes Indies-St. Augustine
St. Augustine, Trinidad & Tobago 08.2015 - 06.2019
Associate of Science - Human Services
HLSCC
Paraquita Bay, Tortola BVI 01.2010 - 06.2012
High School Diploma -
Elmore Stoutt High School
Road Town, Tortola BVI 08.2002 - 06.2008
Skills
Assessing needs
undefinedTimeline
Medical Social Worker
BVIHSA
09.2021 - Current
Property Manager
Rita George Apartments
11.2019 - 09.2021
Bachelor of Science - Social Work Minor Social Policy Planning
University of The Wes Indies-St. Augustine
08.2015 - 06.2019
Cashier
One Mart Superstore
06.2012 - 12.2013
Associate of Science - Human Services
HLSCC
01.2010 - 06.2012
Marketing Assistant
Road Town Wholesale Ltd
12.2009 - 12.2010
High School Diploma -
Elmore Stoutt High School
08.2002 - 06.2008
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