Caroline Graves
New York,NY
Summary
I am an ambitious Business Development Executive within the SaaS Life Science Industry who is well-versed in recruiting, developing and retaining top-performing teams. I am well practiced in building strategic relationships to facilitate key business initiatives while exceeding my Key Performance Indicators. I develop and maintain relationships with clients and new businesses by utilizing a variety of platforms. I graduated with my MA from Columbia University in Applied Exercise Physiology, where I gained knowledge and practical experience within the healthcare field. I am passionate about making a positive impact within the healthcare industry by providing responsive customer service and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Development Lead
Metric Search
Manhattan, New York
09.2024 - Current
- Consulted with stakeholders to develop long-term business objectives.
- Billed nearly $200k in 12 months
- Established relationships with key contacts in target industries.
- Analyzed market trends and identified opportunities for growth.
Business Development Lead
Metric Search
Manhattan, New York
02.2024 - 09.2024
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted research into current industry trends and best practices.
- Established relationships with key contacts in target industries.
- Negotiated deals with clients, vendors, and partners.
Business Development Executive
Metric Search
Manhattan, New York
08.2023 - 02.2024
- Develop and implement strategies to increase customer base and revenue growth.
- Conduct market research and identify potential business opportunities.
- Build relationships with clients, partners and vendors to facilitate successful partnerships.
- Expand my professional network through a full-cycle sales motion.
Associate
Soul Cycle
Manhattan, New York
08.2022 - 07.2023
- Delivered friendly and knowledgeable support to current and prospective clients.
- Explained the mechanics and benefits of cycling to clients.
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted guests upon arrival and provided excellent customer service.
Intern/ Division of Pediatric Cardiology
Dr. Aimee Layton
Manhattan, New York
01.2023 - 05.2023
- Compassionately communicated with patients while keeping medical information confidential.
- Explained policies, procedures, and services to patients.
- Conducted cardiac diagnostic tests on children and young adults.
- Analyzed labs and scans for irregularities, assisted by a cardiologist fellow.
Service Attendant
Cavalier Hotel
Virginia Beach, Virginia
05.2022 - 08.2022
- Assembled and delivered food and beverage orders to guest rooms and hospitality suites.
- Answered guest questions related to pricing and food and beverage ingredients.
- Followed up with guests regarding experience satisfaction.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
Volunteer
Wareing's Gym VB
Virginia Beach, Virginia
12.2021 - 01.2022
- Created inviting fitness spaces that welcomed people with diverse backgrounds, abilities and orientations.
- Built and established lasting relationships using encouragement and personal support.
- Observed participants during Paresi speed classes, monitoring for issues and incorrect techniques.
Beach Lifeguard
Corolla Beach Rescue
Corolla, North Carolina
05.2021 - 07.2021
- Monitored assigned areas of the beach for suspicious activity or unsafe water conditions.
- Assessed beach conditions and identified potential hazards to swimmers.
- Carried out a full range of surf rescue tasks and efficiently executed emergency protocol.
- Provided medical assistance as needed to injured persons until emergency services arrived on the scene.
Volunteer
St. Mary's Health
Athens, Georgia
01.2019 - 05.2019
- Reported to volunteer coordinator regarding questions, concerns and patient conditions.
- Assisted patients with transportation and mobility inside and outside of facility.
- Provided relief and emotional support for patients.
- Employed cognitive and physical exercises for patients to expedite rehabilitation.
Education
Master of Arts - Applied Exercise Physiology
Teachers College, Columbia University
New York, NY05-2023
Bachelor of Science - Human Development
University of Georgia
Athens, GA05-2022
Skills
- Problem-Solving
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Service
- Effective Clinical Practice
- Analytical Thinking
- Public Presentations
- Revenue Generation
- Customer Relationship Management
- Lead Generation
- Market Research
Certification
- CPR & AED Certification - 2021
- Social & Behavioral Research - Children & International - 2021
Timeline
Senior Business Development Lead
Metric Search
09.2024 - Current
Business Development Lead
Metric Search
02.2024 - 09.2024
Business Development Executive
Metric Search
08.2023 - 02.2024
Intern/ Division of Pediatric Cardiology
Dr. Aimee Layton
01.2023 - 05.2023
Associate
Soul Cycle
08.2022 - 07.2023
Service Attendant
Cavalier Hotel
05.2022 - 08.2022
Volunteer
Wareing's Gym VB
12.2021 - 01.2022
Beach Lifeguard
Corolla Beach Rescue
05.2021 - 07.2021
Volunteer
St. Mary's Health
01.2019 - 05.2019
Master of Arts - Applied Exercise Physiology
Teachers College, Columbia University
Bachelor of Science - Human Development
University of Georgia
- CPR & AED Certification - 2021
- Social & Behavioral Research - Children & International - 2021
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