Adejah George
WestEnd Towers ,Tortola ,British Virgin Islands
Summary
Seeking a fulltime position as a Customer Service Representative in a company where I can apply great knowledge and strong work in proficient, as well as supporting the supervisors and management team with problem solving skills, excellent team work and providing entry- level talents with the goal of proving myself and growing with the company.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Therapy Works
Hannah’s Bay,Tortola , BVI
04.2024 - Current
- Signed for packages, recorded deliveries, and distributed to personnel.
- Explained policies and procedures to Patients .
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Process Insurance claims
- Performed basic bookkeeping tasks and issued invoices as needed.
- Responded to inquiries and room requests made online, by phone, and via email.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support including photocopying, faxing, and filing.
Sales Representative / Customer Service / Call Center
Caribbean Cellular Telecommunication
Road Town Tortola, BVI
03.2021 - 01.2023
- Answer incoming calls and respond to customer's emails.
- Management and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Pay Bills via telephone
- Registers sales on a cash register by payment of customer bills
- Negotiating all contracts with prospective clients
- Generating Leads
- Obtaining deposits and balance of payment from clients
- Answering clients questions about credit terms, products, prices and availability
Sales Representative, Manager
Sun Bloom Beauty
10.2016 - 03.2021
- Greet customers and inquire about their needs
- Assist with preparations for displays, windows, trade shows, etc.
- Compile customer receipts and monitor incoming and outgoing cash flow
- Answer customer’s questions through the phone and directly face to face
- Made suggestions based on customer presence
- Manage and maintain customer database
- Promote the products to achieve sale value beyond the target
- R&R Malone complex
Sales Clerk
Nutty Banana
02.2015 - 07.2015
- Greet Customers and present menu
- Provide excellent customer service standards at all times.
- Help look for ways to increase sales.
- Made suggestions based on the customer’s preference.
- Kept tables and work station tidy at all times.
Cashier / Waitress
Rudy’s Super Market & Restaurant
06.2008 - 06.2015
- Provide excellent customer service standards at all times.
- Kept tables and work station tidy at all times.
- Assist with keeping shop stock with products
- Family business
- Jost Van Dyke
Education
General Education Diploma
St.Thomas, VIRHIGH SCHOOL -
VIRGIN ISLANDS SCHOOL OF TECHNICAL STUDIES
ROAD TOWN, TORTOLAHIGH SCHOOL -
ELMORE STOUTT HIGH SCHOOL
ROAD TOWN, TORTOLASkills
- Great Communicating Skills
- Good Marketing skills
- Energetic and attractive performance
- Ability to work independently and under pressure
- Ability to deal effectively and confidently with clients
- High motivation
- Able to make conversation politely
- Creative problem solving skills
- Great Team Player
- Organizational skills
- Experience with billings
- Flexibility to work overtime
Activities
- 2019, Non-Profit Organization member, B.V.I Motor Sport Association
- 2019, Crisis Intervention Team member
- 2018, Young Entrepreneur for Fly Away Lashes
- 2009-2014, Member and pass leader of the 2nd Company Girls Brigade
Timeline
Front Desk Receptionist
Therapy Works
04.2024 - Current
Sales Representative / Customer Service / Call Center
Caribbean Cellular Telecommunication
03.2021 - 01.2023
Sales Representative, Manager
Sun Bloom Beauty
10.2016 - 03.2021
Sales Clerk
Nutty Banana
02.2015 - 07.2015
Cashier / Waitress
Rudy’s Super Market & Restaurant
06.2008 - 06.2015
General Education Diploma
HIGH SCHOOL -
VIRGIN ISLANDS SCHOOL OF TECHNICAL STUDIES
HIGH SCHOOL -
ELMORE STOUTT HIGH SCHOOL